15 May A Few Words from our CEO, Eric Wagner
Dear friends, guests, Lowlands family,
As with everything we do, we have taken a thoughtful and considerate approach to the recent lift of the Safer At Home order as it relates to our locations. Like everyone, we want a return to normal life, but our focus is on making sure we have the necessary information and the hard discussions around reopening to ensure we are able to operate in a way that guarantees the safety of our teams, our guests, and our communities.
This latest change has left us with more questions than answers, particularly since the municipalities in which we operate have differing rules and regulations that we must consider before moving forward.
There is no doubt that we, like every other restaurant in the state, want to get back to business and to doing what we do best and what we love. It took an enormous amount of work to close our restaurants two months ago. An even more challenging task was developing a curbside and carryout program for multiple locations while implementing enhanced safety protocols, menus that worked with those enhanced safety protocols, and new, online ordering technology. It will take the same amount of effort to develop the operations and safety protocols required to reopen our patios, terraces, rooftops and dining rooms.
For this reason, we’re going to stay the course with our current plan to open for curbside and carryout only at ALL of our restaurants this weekend. We’re so thrilled to be opening seven restaurants on the same day for curbside and carryout, all with exciting new items and diverse beverage packages for folks to enjoy.
Patio season is just getting started, (especially for us Wisconsinites!), and we intend to embrace it just as soon as it is safely possible for all of our guests and team members.
In the meantime, we can assure you that we’re keeping our ear to the ground, our mask covered nose to the grindstone, and our hands to ourselves as we continue to adjust and adapt in these strange times. As we learn more from public health officials and other authorities, we will continue to update you on our changing plan.
Our main goal as Lowlanders is to provide you with a great dining experience infused with the seductive Dutch concept of “Gezellig:” the special joy and comfort that comes from (among other things) dining in the right space surrounded by the people you love most. While we can’t yet provide the space itself, we are so excited to offer you a version of our Grand Cafe experience for you to enjoy in the comfort of your own home. Rest assured, we are hard at work preparing our home(s) to safely host you and your families again very soon.