the shop FAQs
GIFT CARD QUESTIONS
CAN I CHECK THE BALANCE OF MY GIFT CARD?
Yes, you may check your balance online using this form.
DO I NEED TO ACTIVATE THE GIFT CARD AFTER I RECEIVE IT?
No. Every gift card is activated at the time of purchase.
CAN I SEND A GIFT CARD AS A GIFT TO SOMEONE OTHER THAN MYSELF?
Sure can. Click the box next to “Ship to a different address?” Then, fill out the person’s Name and Address; along with any special notes or messages you would like included.
ARE THE GIFT CARDS PURCHASED ONLINE E-CARDS?
All gift cards purchased online are physical cards that will be mailed to you. We do not offer downloadable gift cards at this time.
IS THERE A WAY TO TRACK MY PURCHASE AFTER IT HAS BEEN SHIPPED?
Gift cards are sent through standard USPS mail. No tracking number is included. If you do not receive your gift card after a week of purchase. Please reach out to our main offices at email@example.com.
Apparel is shipped via USPS as well. Due to the low quantity of orders for apparel we receive, we do not automatically issue shipment tracking numbers at this time, although we are able to track packages on our end. If your shipment seems to be tardy, or you would like a tracking number for your order, please request one from firstname.lastname@example.org and include your order number.
DO YOU HAVE A SIZING CHART?
Below are standard sizing charts for our apparel:
WHAT IS YOUR RETURN POLICY?
We do not accept returns. If you find a problem with your purchase, please contact us at email@example.com.
I’M OUTSIDE THE U.S. CAN I PLACE AN ORDER?
Sorry, we only offer domestic purchasing and shipping at this time.
CAN I CHANGE OR EDIT MY ORDER AFTER IT HAS BEEN PLACED?
Yes, if it is within 24 hours of the order being placed.
WHO DO I CONTACT IF MY ANSWER CAN’T BE FOUND IN THE FAQS?
If you have any questions about your order, please contact us at firstname.lastname@example.org.
If you have a question that is not related to the shop, please use our general contact form.