FREQUENTLY ASKED SHOPPING QUESTIONS

GIFT CARD QUESTIONS

CAN I CHECK THE BALANCE OF MY GIFT CARD?

Yes, you may check your balance online using this form.

DO I NEED TO ACTIVATE THE GIFT CARD AFTER I RECEIVE IT?

No. Every gift card is activated at the time of purchase.

CAN I SEND A GIFT CARD AS A GIFT TO SOMEONE OTHER THAN MYSELF?

Sure can. Click the box next to “Ship to a different address?” Then, fill out the person’s Name and Address; along with any special notes or messages you would like included.

ARE THE GIFT CARDS PURCHASED ONLINE E-CARDS?

All gift cards purchased online are physical cards that will mailed to you. We do not offer downloadable gift cards at this time.

MERCHANDISE QUESTIONS

IS THERE A WAY TO TRACK MY PURCHASE AFTER IT HAS BEEN SHIPPED?

Gift cards are sent through standard USPS mail. No tracking number is included. If you do not receive your gift card after a week of purchase. Please reach out to our main offices at shop@lowlandsgroup.com.

 

Apparel is shipped via USPS as well. Do to the low quantity of orders for apparel we receive, we do not automatically issue shipment tracking numbers at this time, although we are able to track packages on our end. If your shipment seems to be tardy, or you would like a tracking number for your order, please request one from shop@lowlandsgroup.com and include your order number.

DO YOU HAVE A SIZING CHART?

Below are standard sizing charts for our apparel. If you’re truly concerned about fit, we’d encourage you to visit one of our grand cafés to try on the apparel in person.

STORE POLICY

WHAT IS YOUR RETURN POLICY?

We do not accept returns. If you find a problem with your purchase, please contact us at shop@lowlandsgroup.com.

I’M OUTSIDE THE U.S. CAN I PLACE AN ORDER?

Sorry, we only offer domestic purchasing and shipping at this time.

CAN I CHANGE OR EDIT MY ORDER AFTER IT HAS BEEN PLACED?

Yes, if it is within 24 hours of the order being placed.

WHO DO I CONTACT IF MY ANSWER CAN’T BE FOUND IN THE FAQS?

If you have any questions about your order, please contact us at shop@lowlandsgroup.com.

If you have a question that is not related to online shopping, please use our general contact form.